TERMS OF SALE

Design & Acknowledgement

We recommend using our board layout service which provides a detailed layout of the two Ecowarm Radiant Board shapes, loop lengths, zoning and manifold locations. With a design layout plan, due diligence and with adherence to the current Ecowarm Radiant Board Installation Manual, many individuals and types of labor may successfully install the Ecowarm Radiant Board. However, integrating the overall heating requirements, design and components of a hydronic radiant heating system requires specialized knowledge. Therefore, as a condition of sale, the customer acknowledges to be either a knowledgeable, qualified installer trained in the installation, codes, permitting, safety, heat transfer, piping and other relevant issues relating to installing hydronic systems, or if not, customer will use a qualified installer for integrating and starting and starting up the system. At a higher cost Ecowarm Radiant Board can arrange for a full mechanical design.

Shipping & Freight

Your quotation includes a freight estimate that is affected by some of the issues enumerated below. Your shipping requirements may change as may your freight estimate. Since the freight costs with each order vary, Ecowarm Radiant Board generates a custom freight quote. Usually, these freight quotes will be what you are charged unless the size of the order changes.

Board shipments are usually sent out by an LTL trucking company. The least expensive way to ship these boards is to ship to a commercial location, with regular business hours, that has forklift and personnel available to unload them. If this option is not available, the freight company will charge extra fees. Below is a list of special services that affect freight charges: If these conditions have not been discussed in detail yet, please contact us for a more detailed examination of your delivery site and conditions of access.

1. Inside property drop-off (long driveways, specific drop spot)
2. Liftgate drop-off (if customer does not have forklift to unload truck)
3. Limited Access Delivery (Construction Sites, Utilities, Churches, Schools etc.)
4. Phone notification prior to delivery
5. Appointment delivery (set time window)
6. Residential Delivery
7. Redelivery (second attempt if no one was at original delivery)
8. Saturday, Sunday or Holidays, Non-Business Hours

Estimate Process, Invoices, & Payments

Budgetary estimates are provided free of cost. A fee is invoiced for design services as agreed to by the customer. Normally this fee is credited back to the customer when the radiant board is purchased. Once you have accepted the final design, we will send you the final Invoice. Both design and final project invoices will contain a link to pay electronically. We accept Visa, Mastercard, Discover, American Express, and Electronic -check transfers.

Returns & Cancellations

Ecowarm Radiant Board is assembled and packaged for your order with the component configuration of your requested order. Payment in full will be charged to your credit card to initiate preparing the order.

Your order may be cancelled with a 95% refund, before our factory has begun assembling your order. If your order is cancelled after packaging has started but prior to shipment, your order may be cancelled subject to a 35% cancellation fee.

Any order that is to be returned to the factory requires factory approval and an RGA, (Return Goods Authorization) and must be within 10 working days of receipt by customer, provided it has not been installed, is in original condition and is returned in the original packaging. RGA# (Return Goods Authorization) is required from Ecowarm Radiant Board for any such return. Return instructions will specify where and how to ship the product and the RGA# and documentation must accompany each box of any such shipment. You are required to pay shipping/freight charges on all return goods. Returned goods are subject to the 35% restocking fee. The balance of your purchase price, less shipping charges, will be refunded within 10 working days of the factory receiving the goods, if they are in resalable condition, have not been installed, abused, altered or damaged. If the factory rejects the returned goods for the above reasons, no refund will be issued. Warranty returns must also be agreed to in advance by the factory and have an RGA#.

Tax

Ecowarm Radiant Board is sold electronically on the internet, and under some conditions no tax is charged. But with the recent U.S Supreme Court decisions on internet taxation, it means all of us are are presented with a very complex array of laws from different states regarding internet sales and use taxes. We are complying with these as we become aware of our tax nexus in any state. Therefor we reserve the right to charge tax at the time of sale. You the customer, acknowledge that you are responsible for paying any sales tax, use tax or fees that may be due in your locality, state or other legal jurisdiction. Be advised however, that congress may not extend or may modify the current rules about internet sales tax, if a customer has a valid resale certificate in state where we are now charging tax, provide us a valid copy and we will not charge the tax.

Privacy & Security

Ecowarm Radiant Board values your privacy. We do not share your confidential information with anyone other than as required by the credit processors to complete your transaction, or if compelled by law. We do however provide our factory with your name, company, address, phone, fax and e-mail for shipping purposes. We keep information regarding transactions as long as required by law.

Customer Intended Use

Ecowarm Radiant Board is intended for indoor use as a non-structural modular radiant board system, and is intended to be stored, installed and used according to the most current Ecowarm Radiant Board Installation Manual and integrated into the overall mechanical system by qualified installers familiar with hydronic good practice and installed in compliance with all relevant codes.

Warranty

Ecowarm Radiant Board warrants that its non-structural modular board products are free from defects in material and workmanship in the manufacturing process when shipped from the factory. For a period of 1 year after shipment from the factory, any boards that are defective when they left the factory will be replaced by a like number of boards as the exclusive remedy. To qualify for warranty, goods must be inspected upon receipt by customer for defects and stored and installed according to the most current Ecowarm Radiant Board Installation Manual and used in conformity with the written specifications in the manual. Assertions of defect must be presented to Ecowarm Radiant Board in the form of return of goods or other documentation acceptable to Ecowarm Radiant Board. If Ecowarm Radiant Board agrees that the defect is covered by the Ecowarm Radiant Board warranty, then Ecowarm Radiant Board shall at its expense ship replacement boards as the sole remedy. Ecowarm Radiant Board specifically disclaims any incidental, consequential or other claims of damage beyond the replacement of defective product. In no event shall damages exceed the cost of the goods provided. Any product that has been removed and reinstalled is excluded from warranty coverage. Ecowarm Radiant Board is a construction board product and many aspects of its storage, transport and installation are beyond the control of Ecowarm Radiant Board.

All the above policies and practices are specifically incorporated as conditions of sale. By purchasing on this website, the customer specifically acknowledges and accepts these conditions of sale.